1. Overview

This policy defines how billing, subscriptions, payments, and refunds are handled for Ancorva Connect. By subscribing to the service, you agree to this policy.

2. Pricing Structure

Ancorva Connect is offered as a subscription-based service.

Available Plans:

Monthly Plan

LKR 1,500

per month

Annual Plan

LKR 16,000

per year

Annual plan offers a discounted rate for long-term commitment.

3. Billing Terms

3.1 Payment in Advance

All payments are:

  • Charged in advance
  • Required to activate or continue the service

No postpaid usage.

3.2 Subscription Start

Your subscription begins:

  • Immediately after successful payment
  • Or at the end of a trial period (if applicable)

3.3 Renewal

  • Monthly plans renew every 30 days
  • Annual plans renew every 12 months

Renewal may be automatic (if enabled) or manual (if you choose to pay each cycle).

4. Non-Payment & Service Suspension

If payment is not received:

  • Your Connect Card may be temporarily disabled
  • Public access may be restricted
  • Features may be limited or paused

After a grace period, your data may be scheduled for deletion.

5. Setup Fees (If Applicable)

If a setup fee is charged:

  • It is non-refundable
  • It covers onboarding, configuration, and system setup

6. Refund Policy

6.1 General Rule

All payments are non-refundable.

6.2 Why Refunds Are Not Offered

Because:

  • The product is a digital service
  • Access is granted immediately after payment
  • Resources (hosting, storage, infrastructure) are allocated instantly

6.3 Exceptions (Very Limited)

Refunds may be considered only if:

  • There is a technical failure that prevents service usage
  • And the issue is not resolved within a reasonable time

Refund decisions are made case-by-case at our discretion.

7. Plan Changes

Upgrades:

  • You can upgrade at any time
  • New pricing may apply immediately or from next cycle

Downgrades:

  • Effective at the next billing cycle
  • No partial refunds for unused time

8. Price Changes

We reserve the right to update pricing.

Important Protection Rule:

  • Existing users will NOT be affected immediately
  • Price changes apply at next renewal or after prior notice

This protects trust and prevents churn.

9. Cancellation Policy

You can cancel your subscription at any time.

What Happens After Cancellation:

  • Your card remains active until the end of the billing period
  • No further charges will be applied

No refunds for unused time.

10. Data Retention After Cancellation

After subscription ends:

  • Your card may be disabled or removed from public access
  • We may retain data for a limited period for recovery

After that, data may be permanently deleted.

11. Chargebacks & Payment Disputes

If a chargeback is initiated:

  • Your account may be immediately suspended
  • Access to services may be revoked

Abuse of chargebacks may result in permanent restriction from the platform.

12. Abuse & Misuse

We reserve the right to suspend accounts or terminate services if users:

  • Misuse the platform
  • Violate terms
  • Use fraudulent payment methods

No refunds will be issued in such cases.

13. Contact

For billing-related inquiries:

Naviron Dynamics (Pvt) Ltd

support@ancorva.com

ancorva.com